Privacy Policy

Privacy Policy

Effective Date: 17-12-2024

At ONYX, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or make purchases on our website.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, shipping/billing address, and payment details when placing an order.
• Account information such as username and password if you create an account.

1.2 Non-Personal Information

• Device information, IP address, browser type, and operating system.
• Website usage data such as pages visited, time spent, and referral URLs.

1.3 Payment Information
We do not store your payment details. All payment transactions are processed securely through third-party payment gateways such as [Razorpay, PayU, PayPal, etc.].

2. How We Use Your Information

We use the information collected for the following purposes:

• To process your orders: To complete payments, ship products, and provide order updates.
• To improve our services: To personalize your shopping experience and enhance our website performance.
• To communicate with you: For order updates, account-related notifications, and customer support.
• For marketing purposes: To send offers, promotions, and newsletters (only with your consent).
• To comply with legal obligations: For tax, audit, and regulatory compliance.

3. Sharing Your Information

We do not sell or trade your personal information. However, we may share it with trusted third parties under the following conditions:

• Service Providers: Logistics, payment processing, customer support, and marketing partners who assist in fulfilling orders and providing services.
• Legal Compliance: When required by law, court orders, or government regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your data may be transferred to the new entity.

All third parties are bound by confidentiality agreements and are required to protect your information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Recognize your device and improve website functionality.
• Save your preferences for a personalized experience.
• Analyze website traffic and usage for performance improvements.

You can manage or disable cookies through your browser settings, but this may affect certain features of our website.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information, such as:

• Encryption of sensitive data during transactions.
• Secure servers with restricted access.
• Regular monitoring and updates to prevent unauthorized access.

However, no system is 100% secure, and we cannot guarantee absolute data security.

6. Your Rights

As a user, you have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Opt-out: Unsubscribe from marketing communications by clicking the "Unsubscribe" link in emails or contacting us directly.

To exercise your rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Effective Date" will be revised. Please check this page periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please reach out to us:

• Email: sales@onyxfurnitures.com
• Address: 101, First Floor, Sri Mythri Square, Opposite Sarath City Mall, Gachibowli-Miyapur Rd, Kothaguda, HITEC City, Kondapur, Telangana 500084

Thank you for trusting ONYX with your information. Your privacy is important to us.