Terms and Conditions

Welcome to ONYX Furniture! These Terms and Conditions outline the rules and regulations for the use of our e-commerce platform. By accessing or using this website, you agree to comply with these terms. If you do not agree with any part of the terms, please do not use our services.

1. Definitions

• "Website" refers to our e-commerce platform where products are listed and sold.
• "We," "us," "our" refer to the website owner.
• "You," "your" refer to the user or visitor of the website.
• "Products" refer to office furniture and related accessories listed on the website.

2. Eligibility

To place an order on our website, you must:

• Be at least 18 years old.
• Provide accurate and complete information during the registration or checkout process.

3. Products and Pricing

• All product descriptions, images, and prices are subject to change without notice.
• We strive to ensure accuracy in product details and pricing; however, errors may occur. If an error is found after an order is placed, we will notify you and offer the option to cancel or modify the order.
• Prices are inclusive of applicable taxes unless stated otherwise.

4. Orders and Payment

• Orders will be processed only after full payment is received.
• We accept payments via [list of accepted payment methods, e.g., credit card, debit card, UPI, net banking, etc.].
• Once an order is placed, it cannot be modified. For cancellations, refer to the cancellation policy below.

5. Shipping and Delivery

• We deliver across India. Shipping fees and timelines will be displayed during checkout.
• Delivery dates are estimates and may vary due to unforeseen circumstances.
• Inspect the products upon delivery. Report any damages or defects to us within 48 hours of receiving the product.

6. Return and Refund Policy

• Returns are accepted only for products with manufacturing defects or damages caused during shipping.
• The return request must be made within [number] days of delivery.
• Refunds will be processed after the returned product passes quality inspection.

7. Cancellation Policy

• Orders can be canceled within 24 hours of placement for a full refund.
• Cancellations made after 24 hours may incur a cancellation fee of [amount or percentage].
• Customized or made-to-order furniture is non-refundable once the manufacturing process has begun.

8. Warranty

• All products come with a [duration]-year warranty against manufacturing defects.
• The warranty does not cover normal wear and tear, misuse, or damage caused by improper handling or installation.

9. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the amount you paid for the product.

10. Intellectual Property

• All content on this website, including images, text, and design, is our property or used with permission. Unauthorized use is prohibited.

11. Privacy Policy

• Your personal information is handled in accordance with our [Privacy Policy]. By using the website, you consent to the collection and use of your information as outlined in the policy.

12. Governing Law and Dispute Resolution

• These terms are governed by the laws of India.
• Any disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The arbitration venue will be [City], and the language will be English.

13. Changes to Terms

• We reserve the right to modify these terms at any time. Updated terms will be posted on the website, and continued use of the website constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: sales.onyxfurnitures@gmail.com
• Address: 101, First Floor, Sri Mythri Square, Opposite Sarath City Mall, Gachibowli-Miyapur Rd, Kothaguda, HITEC City, Kondapur, Telangana 500084