Shipping and Delivery

Shipping and Delivery Policy

At ONYX Furniture, we are committed to delivering your order efficiently and securely. This Shipping and Delivery Policy outlines the key details regarding our shipping process.

Shipping Coverage

• We ship across India
• Delivery is available to both urban and rural locations; however, certain remote areas may have limited serviceability. Please contact us at sales.onyxfurniture@gmail.com. if you have any concerns about your location.

Shipping Charges

1. Custom Orders:
   • Customized or made-to-order items may incur additional shipping charges based on size, weight, and delivery location. These charges will be clearly communicated during checkout.

Delivery Timelines

1. Standard Products:
   • Orders are typically delivered within 5–7 business days of dispatch.
2. Custom or Made-to-Order Products:
   • Customized items may take 15–30 business days for delivery, depending on the complexity of the order.
3. Dispatch Notification:
   • Once your order is dispatched, you will receive a confirmation email with tracking details.

Order Tracking

• You can track your order using the tracking link provided in your confirmation email.
• If you experience any issues tracking your order, feel free to contact us at sales.onyxfurniture@gmail.com
  

Delivery Process

1. Inspection at Delivery:
   • Please inspect the package upon delivery. If there is visible damage to the packaging, note it with the delivery personnel before signing.

Delayed Delivery

• While we strive to meet our delivery timelines, unforeseen circumstances like natural disasters, strikes, or logistical challenges may cause delays. We will notify you promptly in such cases.

Contact Us

For any shipping or delivery-related inquiries, reach out to us at:

• Email: sales.onyxfurniture@gmail.com

We appreciate your trust in ONYX Furniture and are committed to delivering your orders with care and precision.